Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Unique Moroccan style
Friendly and engaging staff
Room maintenance needed
Room for dining improvement
7.6/10
Very good
Rooms
7.8
Location
8.6
Service
7.6
Dining
6.6
Guest reviews
7.6/10
based on 5 reviews
9.1
9.1/10 based on 956 reviews
Adam
United Kingdom,
May
2024
7.6/10
My stay at the hotel was a mix of pleasant surprises and a few disappointments. The room provided an epic view from a lovely big bed with a jacuzzi bath, but there was a noticeable smell of heating oil in the air. The Moroccan style décor added a fantastic touch to the room.
Rooms
8.0
The room exceeded our expectations with a huge bed and jacuzzi bath, offering an epic view. However, there was a noticeable smell of heating oil in the room.
Service
7.0
The staff was friendly and efficient, although they could benefit from further training in customer care. Despite this, they were quick to assist with any needs we had during our stay.
Location
8.0
The hotel's setting was fabulous, providing wonderful views of the surrounding countryside. However, the steep hill leading to the village may pose challenges for those who struggle with walking inclines.
Dining
6.0
The dining experience was a mix of highs and lows. While the staff were very nice and accommodating, some aspects of the breakfast could be improved, such as properly cooked boiled eggs and better tea options.
Facilities
9.0
The hotel offers a variety of services like room service, car hire, and housekeeping ensuring a comfortable stay. The facilities are well-maintained and add to the overall experience.
John
United Kingdom,
February
2024
7.6/10
I had a lovely stay at the hotel. The rooms were clean, comfortable, and provided a peaceful night's sleep. The staff gave the place a youthful happy energy, were generally welcoming, and even happily adjusted meals to suit my dietary needs. The location, although a bit hard to find, is stunning with typical Spanish restaurants nearby. Overall, a superior class hotel with some minor drawbacks.
Rooms
9.0
The rooms were exceptionally clean, very comfortable, peaceful, and provided a lovely night's sleep.
Service
8.0
The staff were friendly and gave the place a youthful happy energy. They happily adjusted meals to suit my dietary needs.
Location
8.0
The location is stunning, but a bit hard to find. It's up a narrow lane and a steep hill, but the surroundings are beautiful.
Dining
6.0
Dining was a bit challenging.
Facilities
7.0
The facilities were adequate but could offer more options, especially in the dining area.
Laurence
United Kingdom,
January
2024
7.6/10
I was so excited about the panoramic views and a large private balcony, but the room was a real letdown lacking even basic amenities like a TV or radio. However, the comfortable 4 poster bed and balcony area were a plus. The price was reasonable, considering the amenities provided.
Rooms
6.0
The room was a real letdown with panoramic views and a large private balcony but lacking basic amenities like TV or radio
Service
8.0
The staff were helpful and friendly throughout our stay, though lacking a bit of experience. They were all very friendly and engaging, making us feel welcomed and at home.
Location
9.0
The location at the top of a village with fantastic road access, although a bit sunny in the hottest summer days, was amazing. Despite being on top of a mountain and built like an old Arabic castle, the views were captivating and the service level was top-notch.
Dining
8.0
The dining experience was great with light, simple, fresh, and plentiful food options overlooking the mountains. The friendly staff added to the relaxed and enjoyable atmosphere.
Facilities
7.0
The facilities were satisfactory, offering everything needed for a comfortable stay. The traditional Italian dishes were a delight, though slightly lacking variety.
James
United States of America,
December
2023
7.4/10
The hotel offers a mix of old and worn charm in the rooms, contrasting with modern and airy bar and restaurant areas. The 'superking' bed was large and very comfortable, yet early check-in was not available until 3 pm.
Rooms
8.0
The room was spacious and comfortable, featuring black painted floors and minimal furniture.
Service
7.0
The service was good and helpful, particularly in the bar area.
Location
9.0
The location was breathtaking, with far-reaching views of the mountains and a sunset view from the bar or garden area.
Dining
6.0
The breakfast was only so-so, with some items not meeting expectations for the price.
Facilities
7.0
The facilities were simple but lovely, catering to essential needs.
Bob
United States of America,
July
2023
7.8/10
My stay at the hotel was delightful and authentic, with a real Moroccan style in the fantastic rooms. The size was good, although a little maintenance would enhance the experience. The service was friendly and efficient, though I had a small hiccup with the chips. The location, atop a mountain with an old Arabic castle structure, offered breathtaking views and historical charm. Dining was a mix of excellent experiences and room for improvement. Overall, a great value for money with a unique atmosphere.
Rooms
8.0
The rooms were fantastic with a real Moroccan style, nice, big bathroom, and comfortable bed. They need a little TLC in the form of paint to bring them up to standard.
Service
8.0
The service at the hotel was friendly and efficient, although I had a small concern about not being able to eat the chips. The staff were welcoming and engaging, making my stay pleasant.
Location
9.0
The hotel sits on top of a mountain in an old Arabic castle structure, offering fabulous views of the surrounding countryside. The hotel is tastefully done with good seating areas.
Dining
7.0
The dining experience offered excellent choices and relaxed ambiance, though there was room for breakfast improvement.
Facilities
7.0
The hotel offers good facilities suitable for couples or groups, with a unique touch of historical charm. Some additional amenities would enhance the overall experience.